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Frequently Asked Questions

I placed a pre-order for Graham's new book The Nature of Freedom, but I have not yet received my order or I haven't yet received the pre-order bonus content. When can I expect to recieve my pre-order?

We experienced such a HUGE response to our pre-sale campaign that we sold out of the first printing of The Nature of Freedom before November 1st! We are so pleased that God has touched this project, but we are having to reprint to fulfill the orders. We should be able to send out orders again starting mid November. If you have not received your eBook pre-order or the bonus reward content for orders placed before October 31st, please contact support@brilliantbookhouse.com for more info.

I'm having trouble creating an account or entering certain information. The site is acting strangely. How can I make an account or place an order?

Some customers have experienced problems with certain browsers, notably Safari and Internet Explorer. If you are using IE9, try clicking on the "compatibility button" (located in your address bar just to the left of the reload page button, it looks like a blue box with a graph line inside). Or you can try using Firefox to browse our website. This resolves many of these issues. If you have tried Firefox and are still having problems, please contact our customer service department at support@brilliantbookhouse.com or by calling 800-351-7541.

What method to you use to ship orders? How long will it take to receive my order?

We ship all our orders using United States Postal Service Flat Rate Priority Mail. This means that all domestic orders will ship for the same flat rate fee of $7.45 no matter the size of the order. Your order will generally ship out the following business day from the date the order is placed. So, if you place an order of a Friday, Saturday or Sunday your order will most likely ship the following Monday. Priority Mail is 2-3 days shipping time. Once you receive your shipping confirmation from USPS Click-N-Ship you should receive your order within 3 shipping days, keeping in mind that USPS will deliver on Saturdays, but not Sundays or holidays.

I do not live in the USA, will I still be able to purchase items from the Brilliant Book House website?

Yes. Brilliant Book House is able to ship to any location in the world. Shipping to some countries may incur taxes, brokerage fees or tariffs that are beyond our control and will be the responsibility of the purchaser. We use United States Postal Service Flat Rate Priority Mail (cost varies by size of order) for all international orders and delivery times are quoted at 2-6 weeks. Shipping time will vary depending on your country's import practices.

I feel that my shipping is too expensive, do you have any more shipping options?

We do only use one shipping method for domestic and international shipping. The cost to you is always a single flat value of $7.45 for domestic orders (prices will vary depending on order size for international orders). If you are ordering just one low cost item this can seem quite high, however, it will remain the same price no matter the size of the order. Some customers prefer to place a large order all at once to make the flat rate shipping more economical. You may also want to consider purchasing MP3s or eBooks as those do not require shipping.

I am receiving an error that "no shipping options are available for this order," What does that mean?

If you are placing a very large order, it may exceed the weight requirement for USPS Flat Rate Shipping. Please contact our customer service at 800-351-7541 or support@brilliantbookhouse.com to discuss your available options.

What if I purchased an item that I would like to return?

Brilliant Book House has a 90-day return/exchange policy. Unwanted product may be returned within 90 days of the purchase date in its original condition for a refund of the purchase price. Faulty product or product damaged in shipping will be replaced. Please contact customer care by phone at 800-351-7541 or email support@brilliantbookhouse.com to notify of damaged product or before returning any product.

How do I download the MP3s and/or eBooks in your store?

To download your MP3s or eBooks, go to your account on our website, login and go to "My Downloadable Products" located on the left hand side of the screen. A download link is also included at the bottom of your emailed order statement. Note the following instructions (also provided in your order email):

To Download MP3s:

Click on the link, the file should immediately start downloading (PC users may have to right click and select “Save file” or "Save File As") and select a download location. The MP3 files are zipped (compressed) by disc so you will have to unzip them using the unzipping program of your choice (if you do not have one you can check out The Unarchiver for Mac or PC users can choose from WinRar, WinZip or 7-Zip). You should be able to simply double click on the zip file to begin extracting the files automatically. PC users may need to right click and choose "extract files" to begin this process Save the folder of MP3s with the rest of your music files (usually by dragging and dropping the folder into your "Music" folder or iTunes Library and open using iTunes or the music player of choice). You can then transfer them to a mobile device (iPod, MP3 player, smart phone, etc.) by connecting the device to your computer and syncing your device with your media player or by dragging and dropping the files into your device's media library.


To Download eBooks:

Our eBooks come in 3 formats, .mobi files for Kindle users, .epub files for general eBook readers and .pdf files for document readers. You simply click on the file type you prefer to begin the download.

If you select the .pdf version for your computer/mobile device you will need a document reader such as Adobe in order to open the file.

For other file types, once downloaded, move the file(s) to wherever you store your eBooks. You may need to transfer the file(s) to your eBook reader by syncing the device with your computer and moving the appropriate file to your device's library. Some instructions for Kindle users can be found here: Transfer .mobi files to Kindle. For more help with your eBooks, you may need to contact Kindle support (or support for the eReader program you are using).

Can I send in my book/manuscript/ideas to Brilliant Book House and Graham for review?

At this time we are not accepting new manuscripts, authors, or speakers. Manuscripts sent to us will not be considered or returned.

Can I still purchase a copy of Graham's 1990 book Developing Your Prophetic Gifting?

Developing Your Prophetic Gifting has been discontinued and is no longer available. Graham has expanded on the ideas presented in Developing Your Prophetic Gifting in The Prophecy Series. The first three in the series have been released and are available for purchase through the website, they are: Approaching The Heart Of Prophecy, Prophecy & Responsibility, and Prophetic Wisdom.

Am I allowed to give copies of resources to my friends?

We like to think of Brilliant Book House as much more than a book publishing and distribution company. Our real business is Revelation. We exist to give people a radiant idea of God. To that end, we promise you books and CDs that empower you and equip you for the life you have always desired. Materials packed with content and not filler. Truth that is exceptional and not ordinary. Revelation, pure and simple.

We are dedicated to getting Graham’s message and materials to everyone who wants them. This is a process that involves a good number of people and resources that need to be paid for, especially if it is going to guarantee a service as exceptional as the message!

We are often asked about our copyright policy and for the most part our priority is that Graham’s teachings get to the people who want and need them, no matter what. However, for Graham to keep doing what he does and for us at Brilliant Book House to be able to provide his work to you, we need a certain financial stability.

If you want to photocopy a page of a book or burn a copy of a CD, we do allow that but ask is that you’re doing it for the right reasons – to spread the good word and to help encourage and educate people that you care about. If you do decide to make any copies or use any excerpts, please give proper credit to Graham as the author and Brilliant Book House as the source. We would also ask that you do not sell or profit from any recreations of Graham’s materials.

I have detected fraud on my credit card after using it on your website. Is your website secure?

On Monday, October 14, 2016 the Brilliant Book House website experienced a security breach that may have affected certain customer’s credit card information if an order was placed that day between 3PM and 2AM (PST).

Brilliant Book House places customer security as its highest priority and there are measures in place to ensure the safety of your personal information. However, we urge you to be vigilant with your personal security; if you made a purchase at Brilliant Book House on October 14, please review your credit card statement for any suspicious or fraudulent activity on your account. If any fraudulent activity is found, you will not be held responsible for the charges. Please contact your bank or credit card company as soon as possible to report the activity. Additionally, we ask that anyone who has an account at Brilliant Book House update their account password as soon as possible.

We deeply regret this inconvenience and are taking steps to ensure that no breach like this ever happens again. We have now hired a security team who will provide weekly malware reports so we can be even more prepared if another security breach were to occur in the future, further ensuring your safety as a customer.

We know incidents like this can cause unease, but we want to assure you that the issue has been addressed and resolved.

What is your privacy policy?

This privacy policy discloses the privacy practices for www.BrilliantBookHouse.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  • What personally identifiable information is collected from you through the web site,

  • How this information is used and with whom it may be shared.

  • The security procedures in place to protect the misuse of your information.

  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to request information or follow up on you order.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

   • See what data we have about you, if any.

   • Change/correct any data we have about you.

   • Have us delete any data we have about you.

   • Express any concern you have about our use of your data.

Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. Your credit card details are never saved past your initial transaction.

 Updates 
Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 800-351-7541 or via email at support@brilliantbookhouse.com.