Frequently Asked Questions
Questions and Answers List
Some customers have experienced problems with certain browsers, notably Internet Explorer. If you are using IE9, try clicking on the "compatibility button" (located in your address bar just to the left of the reload page button, it looks like a blue box with a graph line inside). Or you can try using Firefox to browse our website. This resolves many of these issues. If you have tried Firefox and are still having problems, please contact our customer service department at email@example.com.
Yes. Brilliant Book House is able to ship to any location in the world. Shipping to some countries may incur taxes, brokerage fees or tariffs that are beyond our control, and will be the responsibility of the purchaser.
Brilliant Book House has a 90-day return/exchange policy. Unwanted product may be returned within 90 days of the purchase date in its original condition for a refund of the purchase price. Faulty product or product damaged in shipping will be replaced. Please contact customer care by phone at 800-351-7541 or email firstname.lastname@example.org to notify of damaged product or before returning any product.
To download your MP3s or eBooks, go to your account on our website, login and go to "My Downloadable Products". A download link is also included at the bottom of your emailed order statement. Note the following instructions (also provided in your order email):
If you have ordered MP3s please follow these instructions:
First, to retrieve either eBooks or MP3s you must log in to your Brilliant Book House online account and navigate to the section of the menu labeled My Downloadable Products (found on the left side of the screen).
When you click on the link, the file should immediately start downloading (PC users may have to right click and select “Save file” or "Save File As") and select a download location.
The MP3 files are zipped (compressed) by disc so you will have to unzip them using the unzipping program of your choice (if you do not have one you can check out The Unarchiver for Mac or 7-Zip for PC users). You should be able to simply double click on the zip file to begin extracting the files automatically. PC users may need to right click and choose "extract files" to begin this process.
Once you have unzipped the files, be sure to save the folder of MP3s with the rest of your music files (usually by dragging and dropping the folder into your "Music" folder or iTunes Library and open using iTunes (or the music player of choice).You can then transfer them to a mobile device (iPod, MP3 player, smart phone etc.) by connecting the device to your computer and syncing your device with your media player or by dragging and dropping the files into your device's media library. If you have problems or questions contact our Customer Care Department, email@example.com.
At this time, we have a large backlog of content which we plan to introduce to our readers, and we are not accepting new manuscripts, authors, or speakers. Manuscripts sent to us will not be considered or returned.
Developing Your Prophetic Gifting has been discontinued and is no longer available. Graham has written Developing Your Prophetic Gifting into six new volumes, The Prophecy Series. The first three have been released and are available for purchase through the website, they are: Approaching The Heart Of Prophecy, Prophecy & Responsibility, and Prophetic Wisdom.
We like to think of Brilliant Book House as much more than a book publishing and distribution company. Our real business is Revelation. We exist to give people a radiant idea of God. To that end, we promise you books and CDs that empower you and equip you for the life you have always desired. Materials packed with content and not filler. Truth that is exceptional and not ordinary. Revelation, pure and simple.
We are dedicated to getting Graham’s message and materials to everyone who wants them. This is a process that involves a good number of people and resources that need to be paid for, especially if it is going to guarantee a service as exceptional as the message!
We are often asked about our copyright policy and for the most part our priority is that Graham’s teachings get to the people who want and need them, no matter what. However, for Graham to keep doing what he does and for us at Brilliant Book House to be able to provide his work to you, we need a certain financial stability. If you want to photocopy a page of a book or burn a copy of a CD, all we ask is that you’re doing it for the right reasons – to spread the good word and to help, encourage and educate people that you care about.
If you enjoy and appreciate Graham’s books and CDs, paying for them is the best way of guaranteeing that the BRILLIANT work can continue! We can’t thank those of you who have supported us so far enough – just know that we think each and every one of you is BRILLIANT!
• What personally identifiable information is collected from you through the web site,
• How this information is used and with whom it may be shared.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to request information or follow up on you order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. Your credit card details are never saved past your initial transaction.