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Frequently Asked Questions

Brilliant Book House


Ordering outside the U.S.

Shipping fees and methods

Returns & exchanges

Technical Support

Website not responding

Entering discount codes

Error message when placing an order

Downloading MP3s

Downloading eBooks

Cannot access account

How to select eBook or MP3 format

Messages from "Graham" on social media

Free Resources

What resources do you have free of charge?

Trouble with free MP3

Publishing Questions

Submitting a manuscript

Do you offer bulk discounts?

Searching for a Teaching

Help finding a teaching or place a quote

Availability of older book versions

Policies & Security

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Terms of Service

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About Graham


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Book endorsements & interviews

BrilliantTV.com Support

Technical Support

When do I get charged for my monthly subscription?

I am getting the "code already redeemed error"

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How do I change my monthly subscription to a yearly one or visa versa?

How do I pause / cancel my subscription?

How do I buy a subscription as a gift?

How do I add videos to my watch list?

How do I access my purchased content?

How do I get a refund?

How do I adjust the volume in the web video player?

How do I watch on my smart TV?

Video playback on my computer is slow or choppy

How do I download videos to my Android device (using the VHX app)

How do I download videos to my iPhone or iPad (using the VHX app)

How do I turn the subtitles on while I watch?

How do I watch on my Roku (using the VHX channel)

How do I watch via Chromecast?

How do I watch on my computer?

How do I watch on my Apple TV?

I am having trouble logging in on my computer

The video is skipping or lagging, what do I do now?

Other BrilliantTV.com questions

How can I view forums in the viewing app?

How do I add a profile picture to my account?

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How do I get an invoice or receipt of my purchase subscription?

How do I merge 2 accounts?

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How do I change my log in email address?

How do I remove a saved credit card?

How do I save my credit card for purchasing later?